Easy, transparent, and fair return process for all customers.
Select the items you want to return. Specify the reason for the return and describe the details in the comment. Add a close-up photo of the product, packaging, and defect. If the item broke during use, a photo of the unrepairability report or expert opinion will be required.
The money will be returned to the card or account from which you paid for the order. Credit to the card — within 3 days from the receipt of the return. To {{marketplaceName}} Card and Balance — instantly. When we send the money, we will send a notification. More about return times.
The delivery cost will be returned under one of the following conditions: — A fake arrived or the product does not match the description — The product is damaged, spoiled, or expired — Incomplete set or wrong item delivered If you return a product of good quality, we will refund the cost of the product, but will not compensate for the delivery amount.
Return periods are established for each category of goods — they can be viewed in Help. If the period has expired, it will no longer be possible to return the item. In addition, digital goods and custom-made goods are not subject to return.
If the product is under warranty, take it to a service center. They will repair it for free or issue a certificate of unrepairability. After receiving the certificate, the product can be returned in the usual way — to do this, attach a photo of the certificate when creating a return request.