Find answers to the most common questions
Last updated: October 2026
How do I place an order?\nSimply browse our catalog, add items to your cart, and proceed to checkout. We support various payment methods including credit cards, MIR cards, and SBP.\n\nAre my payments secure?\nYes, all payments are processed through certified gateways complying with PCI DSS standards.
How long does delivery take?\nDelivery times vary by region. For Moscow and St. Petersburg, it usually takes 1-3 business days. For other regions, it takes 3-7 days.\n\nCan I track my order?\nYes, a tracking number will be provided once your order is dispatched.
What is your return policy?\nYou can return unused items within 14 days of receipt, per Russian consumer protection laws.\n\nHow do I get a refund?\nRefunds are processed to the original payment method within 10 days after we receive the returned item.
How do I reset my password?\nClick 'Forgot Password' on the login page and follow the instructions sent to your email.\n\nCan I delete my account?\nYes, you can request account deletion from your profile settings.
How do I become a seller?\nVisit our Seller Portal and fill out the registration form. You will need a valid INN and company details.\n\nWhat are the fees?\nWe charge a commission based on the product category. Detailed fee structure is available in the Seller Dashboard.
Our support team is always ready to help.